FAQ

Welcome to Our Customer Support Centre!

Billing/Sales
  • Buying and purchasing problems
  • Missing or lost receipts inquires
  • Worries concerning your payment
  • Any other  inquiries regarding Food Safety Online products and services
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Customer Support
  • Troubleshooting password issues
  • Log in issues to the online course/exam
  • Need help to login and start the course/exam
  • Our FAQ page is available for help outside of regular business hours
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Why Don’t You Offer Technical Phone Support?

We removed technical phone support so we can maintain our pricing structure as one of the lowest cost routes. If we were to provide phone support to you, our prices would dramatically increase to cover the resource required in order to undertake this effectively. We also truly believe email support provides better and faster results.

FAQ

Our food safety courses are self-paced. You will have 30 days to complete the course and exam. If you fail to complete the course and exam within this period, your registration will be cancelled and you will need pay to start again.

You do not need to manually schedule the online exam. It is automatically scheduled for you once you purchase the course.

No, you can stop and start as many times as you like. Your course will be saved automatically from where you stopped and when you resume, it will continue from that same point. You also have the option to continue from the beginning if you like.

Upon successfully passing the exam, a wall size certificate will be emailed to you within 4 hours during business hours. It will take 24 hours after business hours.

Please read our Refund Policy here https://www.probeitfoodsafety.com/refund-policy/.

Probe It Food Safety is nationally accredited. We have issued Food Safety certificate in every province in Canada.

Yes, our food handler online training is approved and a more effective way of learning. Probe it Food Safety has certified tens of thousands of customers online.

No, you do not need in class training. You can become a certified food handler completely online.

You do not need to manually schedule the online exam. It is automatically scheduled for you once you purchase the course.

No problem, you can take the exam 3 times for FREE! Your exam will be rescheduled within 24 hours.

No problem, you will have up to one (1) year from the date of purchase to use the user license. Our internal licensing module will handle that for you.

No problem, we will credit their account towards another user.

You don’t, it is done automatically. The exam will be available 24/7, on demand, anytime.

Immediately upon you sending us the employee information